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Dealing with complaints against the Council
Tailored mediation: offering Councils an alternative dispute resolution service
From time to time, Councils receive complaints about their service. With the emphasis on settling complaints locally, a Council may decide that a complaint would better be reviewed externally and we have undertaken work for Birmingham City Council in this respect.
We will give an objective assessment of a case history, upon which the Council can then base its response to the complainant.
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Why not give us a call? +44 (0) 121 744 5511